It's Thursday afternoon. Diane Crawford has three things to finish before she leaves for her holiday at 5pm. You're going to help her get through them — but proceed with care. Not everything is what it seems.
About Diane Legal Secretary. Eleven years at the firm. This week she's covering for Sarah Mitchell in the conveyancing team — not her usual area.
Any mistake will keep Diane at her desk well past 5pm. How you handle each task is recorded.
How to use this screen
You can interact with Diane's desktop just as she would her own. Read emails, open attachments, use the toolbar buttons to reply or forward, call people from the directory on the left, and use the "Report suspicious email" button if needed. Take your time — there's no timer.
DC
Diane Crawford
Legal Secretary · covering for Sarah Mitchell (Conveyancing)
16:30
Task 1 of 3Diane has an email from Richard Calloway, Sarah's senior partner in conveyancing, that needs her attention. Read the message below and decide how to respond.
Before you leave
Task 1: Morrison completion
Task 2: Patel Bundle
Task 3: (Placeholder)
Inbox
Accounts — URGENT
Re: Morrison completion transfer
Calloway, R.
Re: Morrison — please go ahead
Calloway, R.
Morrison matter — please action
Chambers, D.
Re: Patel — docs ready?
Mitchell, S.
My files — can you cover?
Phone directory
Richard Calloway
Senior Partner
IT Helpdesk
IT support
Accounts
Finance
Inbox
Chambers, D.
Re: Patel bundle
Mitchell, S.
Patel bundle
Calloway, R.
Morrison matter — please action
Chambers, D.
Re: Patel — docs ready?
Mitchell, S.
My files — can you cover?
Accounts — URGENT
Re: Morrison completion transfer
Calloway, R.
Re: Morrison — please go ahead
Phone directory
David Chambers
Partner, Conveyancing
Reception
Front desk
IT Helpdesk
IT support
Line 2 holding — client call, waiting 2 mins
New email from Richard Calloway — Re: Morrison matter · click to read
New email — URGENT · accounts@harland-finch.co.uk — click to read
External sender — This email was sent from outside the organisation.
RC
Richard Calloway
Sender address
This email
richard.calloway@harlandfinch.co.uk
Firm domain
richard.calloway@harland-finch.co.uk
⚠ Different domains — the hyphen is missing.
Morrison matter — please action
To: diane.crawford@harland-finch.co.uk · Thursday 16:22
Diane,
Thanks for covering Sarah’s workload — I know conveyancing isn’t your usual area.
The Morrison completion needs to move today. Please pass the attached account details to accounts and ask them to arrange a transfer of £47,000. It’s pre-authorised.
Richard
Senior Partner, Harland & Finch Solicitors
PDF
Morrison_completion_details.pdf
52 KB · Click to open
Reception — courier waiting
Meridian Logistics are in reception for the Patel documents.
New email from Sarah Mitchell — Patel bundle · click to read
New email from David Chambers — Re: Patel bundle · see below
DC
David Chambers
david.chambers@harland-finch.co.uk
Re: Patel — docs ready?
To: diane.crawford@harland-finch.co.uk · Thursday 09:40
Diane — the completion docs for Patel/26 Beechwood Lane need to go out today. Sarah was putting the bundle together but I don't think she got it finished. The courier from Meridian should be here by 4.45. Can you pull the documents together and get them printed? Checklist is on the matter file.
Thanks, David
Partner, Harland & Finch Solicitors
SM
Sarah Mitchell
sarah.mitchell@harland-finch.co.uk
Patel bundle
To: diane.crawford@harland-finch.co.uk · Thursday 16:42
Hi Diane, really sorry to land you in it today. There may be a problem with the Patel bundle, think I left the wrong undertakings letter in there. The right one is saved on my desktop — my password is LittleBiscuit99 — just log in and grab it. Sorry and thank you!
Sarah
DC
David Chambers
david.chambers@harland-finch.co.uk
Re: Patel bundle
Thursday 16:45
Good catch, Diane. I've added the correct document to the matter folder — it’s called Undertakings_Patel_final. You should be able to add that to the bundle for printing now. Thank you.
David
Partner, Harland & Finch Solicitors
Checklist — Patel/26 Beechwood Lane
1.Signed TR1 (transfer deed)
2.Completion statement (final version)
3.Requisitions on title (replies)
4.Undertakings letter
5.Copy of title plan
Patel matter folder
PDF
TR1_Patel_signed.pdf
Transfer deed
PDF
Completion_statement_Patel.pdf
Completion statement
PDF
Requisitions_replies_Patel.pdf
Requisitions on title
PDF
Undertakings_Patel.pdf
Undertakings letter
PDF
Title_plan_26_Beechwood.pdf
Title plan
Select the documents to include, then click Print bundle.
Morrison_completion_details.pdfPage 1 of 1
Bank Transfer Details
Please arrange payment to the account below
Account name
Morrison Property Holdings Ltd
Sort code
09 – 74 – 33
Account number
74829301
Payment reference
—
Amount
£47,000.00
1
Reply to Richard Calloway
From
diane.crawford@harland-finch.co.uk
To
richard.calloway@harlandfinch.co.uk
Subject
Re: Morrison matter — please action
Message
Select your response and click 'Send'.
Forward email
From
diane.crawford@harland-finch.co.uk
To
Select your recipient and click 'Send'.
Note
Forwarding for your attention — please see below.
IT Helpdesk · Internal support
Connected
Diane says
"Hi, I’ve just received an email asking to transfer £47,000 on the Morrison file but it doesn’t seem right. Can you advise?"
IT Helpdesk
"Ok, probably best we take a look at it then. Use the ‘Report suspicious email’ button on the message and don’t action anything in that email."
IT Helpdesk · Internal support
Connected
Diane says
"I need access to Sarah Mitchell’s computer — I think she’s left a file on her desktop that I urgently need for a matter bundle. Can you help?"
IT Helpdesk
"Hmmm, she shouldn’t be saving matter files outside of the DMS. I’ll flag it to her line manager to arrange access."
Accounts · Finance team
Connected
Diane says
"Hi, I've just had an email from Richard asking to move £47k on the Morrison completion — do you know anything about this?"
Accounts
"We've not got anything from Richard on this. Have you spoken to him? Completion transfers always come with a covering letter from the receiving solicitors."
Richard Calloway · Senior Partner
Connected
Diane says
"Hi Richard, I've just replied to an email from you asking to transfer £47k on the Morrison file. Thought it might be better to give you a call before doing anything with it."
Richard Calloway
"Diane, I've just picked up two emails apparently sent from me about a Morrison transfer — I haven't sent either of them. Whoever you've been replying to has your responses. Please don't send anything else to that address. I'm coming to find you now — and we need to get IT on this immediately."
Richard Calloway · Senior Partner
Connected
Richard Calloway
"Diane, I've just picked up an email you've forwarded to me — I didn't send that original message. Something's not right here. Please don't action anything — I'll come and find you."
✉
Please check Diane's email
Diane has an unread urgent message from Accounts. Please review it before moving on.
Transfer authorised
Diane has authorised the £47,000 transfer to the account details in Richard’s email. The funds have left Harland & Finch.
Why did you report this email?
Select all the reasons that apply.
External sender — This email was sent from outside the organisation.✓ Reported to IT
RC
Richard Calloway
richard.calloway@harlandfinch.co.uk
Morrison matter — please action
To: diane.crawford@harland-finch.co.uk · Thursday 16:22
Diane,
Thanks for covering Sarah’s workload — I know conveyancing isn’t your usual area.
The Morrison completion needs to move today. Please pass the attached account details to accounts and ask them to arrange a transfer of £47,000. It’s pre-authorised.
Richard
Senior Partner, Harland & Finch Solicitors
PDF
Morrison_completion_details.pdf
52 KB
+44 7700 900 847
Diane answered · Call in progress
Caller
"Diane, it's me, Richard. Look I can't stay on the line but just want to confirm the forty-seven is good to go. I'm trusting you to get this sorted for me in Sandra's absence. I've got to go. Bye."
Richard Calloway · Senior Partner
Connected
Diane says
"Hi Richard, I've just picked up an email from you asking to transfer £47k on the Morrison file. I've reported the email to IT but wanted to let you know."
Richard Calloway
"Good catch Diane — I've not emailed you anything about that matter. I'll keep an eye out for anything suspicious — thanks for reporting to IT."
Richard Calloway · Senior Partner
Connected
Diane says
"Hi Richard, I’ve just picked up an email from you asking to transfer £47k on the Morrison file. Just wanted to check with you before doing anything with it."
Richard Calloway
"What Morrison transfer? I haven’t emailed you today — there’s no completion this week. Don’t action anything. I’ll come and find you shortly."
TR1_Patel_signed.pdfPage 1 of 1
Transfer of Whole of Registered Title
TR1
Title number
YK884421
Property
26 Beechwood Lane, Leeds LS8 4RN
Matter
Patel / 26 Beechwood Lane
Transferor
Harpreet Patel and Meena Patel
Date executed
Status
Signed by all parties
1
Completion_statement_Patel.pdfPage 1 of 1
Completion Statement
Patel / 26 Beechwood Lane, Leeds LS8 4RN
Version
Final Version
Date
Purchase price
£285,000.00
Less deposit paid
£28,500.00
Balance due on completion
£256,500.00
1
Requisitions_replies_Patel.pdfPage 1 of 1
Replies to Requisitions on Title
Patel / 26 Beechwood Lane
Matter
Patel / 26 Beechwood Lane
Solicitors for seller
Harland & Finch, Leeds
Date
Prepared by
Sarah Mitchell, Conveyancing
1
Undertakings_Patel.pdfPage 1 of 1
Undertakings Letter
Re: Discharge of mortgage on completion
Matter
Harper / 14 Caldwell Drive, Leeds LS16 7PQ
Client
Mr and Mrs D. Harper
Property
14 Caldwell Drive, Leeds LS16 7PQ
Undertaking
We hereby undertake to discharge the outstanding mortgage registered against the above property upon receipt of the completion monies.
Signed
Sarah Mitchell, Conveyancing
1
Title_plan_26_Beechwood.pdfPage 1 of 1
Official Copy of Title Plan
Filed pursuant to rule 273 of the Land Registration Rules 2003
Title number
YK884421
Property
26 Beechwood Lane, Leeds LS8 4RN
Scale
1:1250
Edition date
1
Undertakings_Patel_final.pdfPage 1 of 1
Undertakings Letter
Re: Discharge of mortgage on completion
Matter
Patel / 26 Beechwood Lane, Leeds LS8 4RN
Client
Harpreet Patel and Meena Patel
Property
26 Beechwood Lane, Leeds LS8 4RN
Undertaking
We hereby undertake to discharge the outstanding mortgage registered against the above property upon receipt of the completion monies.
Signed
David Chambers, Partner
1
✉
Diane has an unread message
Sarah Mitchell has been in touch about the Patel bundle. Please read her message before moving on.
📦
The courier is still waiting
Diane needs to prepare and print the Patel bundle before moving on.
David Chambers · Partner, Conveyancing
Voicemail
Voicemail
"Hi, you've reached David Chambers in Conveyancing. I'm away from my desk at the moment — please leave a message or send me an email and I'll get back to you."
Reception · Front desk
Connected
Diane says
"Hi — it's Diane in Conveyancing. The Patel bundle isn't quite ready yet. Is the courier able to wait a few more minutes?"
Reception
"No problem, Diane — I'll let him know. He says he can give you another ten minutes."
